GET THE SUPPORT OF OUR ENTIRE TEAM 24/7: 1-833-RADIUS1 (1-833-723-4871)
Radius Systems is pleased to provide three methods of coverage that fit the demands of your facility and budget. This will serve to protect your investment with effective and timely maintenance and repairs, which will maximize HVAC equipment lifespan, sustain or lower costs of operation, and ensure that your facility functions as close to peak efficiency as possible over the long term.
Regardless of the level of service you choose, all of our service technicians are factory trained and certified in system setup and configuration, programming and graphics, and system troubleshooting and analysis.
Radius also has a team of dedicated service engineering support at the ready! Our service engineers are ALC/WebCTRL trained and certified in configuration, programming and analysis, remotely or on-site for system trouble calls and small projects.
Radius is “at your service” with our mobile fleet of trained service techs that can cover most of our territory daily. Radius can rapidly respond to your service needs since there is likely already a technician in YOUR area. Also in support of our tech team is an extensive inventory of parts at our headquarters, satellite locations and “rolling” truck inventory to address emergency situations
Methods of Support
ALL INCLUSIVE SUPPORT
Highest Priority Response – you jump to the front of the line!
Highest Discount on Labor & T&M Rates
24×7 Emergency Coverage
Software and Graphic Changes
WebCTRL Version Upgrades/Patches and Driver Upgrades
System Failure Notification Via Critical Alarms to Radius Systems
Annual Verification of all System Components (Continuous Commissioning)
Hardware Parts and Labor Coverage – system controllers, front end computers, field devices, wiring, etc.
Buy Blocks of Technician Hours – for regular visits to perform system maintenance at your direction
Buy Blocks of Engineering Hours – for remote support to troubleshoot system problems, affect software and graphic changes
Discounted Labor and Material Rates – from our standard T&M rates
Multiple Total Hours Options – gives you flexibility to choose the frequency of visits you wish
Rent-a-Tech – When your BAS guru has PTO, rent one of ours!
Pay As You Go – based on our standard time and material rates
Technicians are Dispatched – only upon request
The Building Intelligence People
We excel at integrating diverse facility systems and implementing innovative energy savings strategies through our extensive expertise in facility automation.