The Radius Service Advantage
We are a team that is passionate about engineering smarter, safer buildings, dedicated to the idea that we should “do the right thing” for our customer.
Radius Systems provides four service plans to fit every facility and budget, all designed to protect customers’ investments. Each plan provides effective, timely maintenance and repairs that maximize equipment life, sustain or lower operational costs, and ensure peak efficiency for the long term.
RAPID RESPONSE
- 24×7 availability within 1 hour
- Mobilize any and all resources necessary to resolve problems
- Skilled, Trained Experts – BAS, Lighting, HVAC, Security
SUSTAINABILITY
- Properly maintain components to maximize system longevity
- Lower operating costs – identify and correct problems swiftly to maintain low energy costs
- Protect your investment
TECHNICAL EXPERTISE
- Factory trained & certified technicians
- System setup & configuration
- System programming, graphics
- System troubleshooting & analysis
SERVICE AREA
Our service engineers are ALC & WebCTRL-certified in configuration, programming, and analysis, and are able to field calls remotely or on-site throughout our service area. We also carry an extensive inventory of parts at our headquarters, satellite locations, and on our trucks to address emergency situations.
For 24/7 service, please call:
(833) RADIUS-1
CUSTOMER TRAINING
Customer training is at the core of our vision to provide customers with their desired level of autonomy. We empower our clients to solve their problems internally while offering them the option to rely on our service team, whether as a support or as a turnkey service solution.
We offer training at our offices in Chadds Ford, PA, and Hammonton, NJ, both of which are equipped with mini Air Handling Units and fully functional hardware and software so that customers can learn their systems in a safe, controlled learning environment. Class sizes are kept small so that students can maximize their engagement with the instructor. Training is offered semi-annually in the fall and spring.
Available courses include:
This is a FREE, one-day, introductory course for owner/operators to enhance their knowledge of Automated Logic WebCTRL frontend software.
This class is a prerequisite for all other training courses we offer.
Learning objectives include:
- Setpoints
- Alarms
- Trends
- Heat/Cool Sources
- Schedules
- Logic & property pages
- Parameter Mismatch
- Global Modify
- Audit Log
- Reports
- Operators & Privileges
This is a two-day advanced course for owner/operators to enhance their knowledge of WebCTRL programming and graphics software and Automated Logic hardware. An Automated Logic Owner/Operator Factory Certification is available upon successful completion of a final assessment.
Day 1: WebCTRL Programming & Graphics
Learning objectives include:
- Sitebuilder
- Equipment Builder
- Geo Trees
- Place holders
- Train users
- Review SOP for equipment
- FCU program and graphics
- Create schedules
- Assign Input/Output channels for equipment
- Floor Plan graphics
- Legacy Reporting
- Scheduling Reports
- Troubleshooting using graphics and logic page
- Manual commands
- Advanced Reporting
Day 2: Hardware
Learning objectives include:
- End Devices
- Safety Circuits
- Bus Wiring
- Rnet
- Acnet
- Routers & Controllers
- Troubleshooting Lab
- Certification Online – Exam (Optional)