To Our Valued Customers,

The spread of the novel Coronavirus (COVID-19) has our full attention. Our primary objective during this crisis is to maintain the health and safety of our employees and customers, while still meeting our client obligations.

With the protection of employees and customers in mind, Radius Systems has suspended all customer visits to our offices (utilizing web-conferencing services instead) and has cancelled all upcoming customer training classes up to and including April 22nd.

We are also asking that customer-requested meetings be handled via web-conferencing.  This is consistent with CDC guidelines, as well as our guidance to employees, that each has a responsibility to do everything possible to limit the spread of the virus.

As of March 17, 2020, we are fully operational as a business both at the office and in the field; however, for all businesses this can change at any moment based on factors that none of us control.  We have developed a wide range of contingency plans based on a pragmatic view of best/worst case scenarios.  As stated in our primary objective above, we will seek in all scenarios to do everything possible (within the boundaries of human safety) to support you.

We continue to closely monitor both customer communication as well as local, state and federal agency communications related to COVID-19 response.  We will continue to adjust our approach in real time based on the facts and will communicate updates to you via e-mail, LinkedIn, and our Radius Website (

As always, please reach out to me at any time with any questions or concerns.